Hate Waiting In Line? Our Excellent Customer Service Sets Us Apart
Our ‘Take a seat, not a number’ approach to customer support is second to none
As specialists in project management, IT deployments, and managed services, we work with businesses of all sizes on projects with very specific requirements. It’s therefore vital that we offer a level of customer service a cut above the rest, available 24/7 and 7 days a week.
We are extremely proud of the support that we offer to our customers. Our agile structure and innovative approach mean that we can provide a responsive, tailored service backed up by years of experience in the industry.
At DRMcNatty, real people solve problems in real-time
When an issue arises in a project, time is of the essence to get the problem resolved. Failure to address problems can have a knock-on effect on scheduling and can mean that dependencies are negatively impacted.
One of the most frustrating experiences as a customer is seeking support from an organization that should help you, only to be put into a queue. Often there is no timeline given for how long it will take to get a response. Instead, you’re left in limbo, waiting for hours or even days. This kind of delay can knock a project off track or mean that critical data are not available when they should be. These delays can have financial or reputational consequences.
Our on-demand customer service approach means you will never be entered into a depersonalized queue to wait for the ‘next available operator.’ Instead, you will be able to discuss any issues with a real person in real-time rather than waiting to be processed through an automated system. We don’t rely on chatbots or a ticketing system; instead, we offer the personal touch.
Your dedicated DRMcNatty IT representative knows your business inside out
Speaking to a customer service representative should not be an exercise in starting from scratch every time. We know that many of our clients’ IT solutions and projects are complex, and there is enormous value in talking to a representative who knows the background and context of your situation.
Your dedicated customer contact will remain the same over time to allow you to build up a relationship based on a shared understanding of your business and its challenges.
When you pick up the phone to discuss an issue, you’ll be picking up where you left off with your contact. This avoids the need to explain the background and technical details and means you can get straight to discussing possible resolutions to problems.
Our expertise is second to none
The most critical element of any client support function is the level of expertise offered by the staff, and it’s in this area that DRMcNatty excels. Your business challenges are unique, and working with a partner that understands this is vital.
Our support professionals have decades of experience working in related fields. Our team comprises solution architects, user innovators, design experts, and program management specialists, amongst others, with team members well-versed in identifying and solving common and lesser-known problems that your business may encounter.
Our expert insight, research, and wide-ranging experience in the industry allow us to help optimize your business performance and suggest workable, cost-effective solutions.
We’re always happy to talk face-to-face
We know that sometimes there’s no substitute for a face-to-face discussion. DRMcNatty representatives regularly attend industry-relevant events and conferences such as the annual CMAA Conference and will be more than happy to discuss your requirements and the services we offer. This can then be followed up with a more in-depth exploration of your needs with one of our customer service professionals.
Our industry-leading support service is a point of difference
At DRMcNatty, we want to see you succeed. Our responsive, accessible approach to customer service means you’re treated as a valued partner rather than just a number in the system. We pride ourselves on providing a direct line of communication to an expert who will help resolve your problem in the quickest possible time and without any unnecessary delays.
Get in touch with our customer service team today to discuss how our support service can help make the difference for your business.