Our personal, knowledgeable approach makes all the difference
When you need support with any aspect of your business, you want it quickly, and you want it from a subject matter expert. This is especially true when you need to talk to someone in an emergency and rapid resolution of an issue can make all the difference.
It’s essential to be able to access quick and knowledgeable support to help solve issues or prevent hold-ups with project delivery.
At DRMcNatty, our support consultants are on hand to work alongside you to resolve problems, offer advice, and help move your business forward. Let’s take a look at some of the benefits of our dedicated support professionals.
Talk to a person, not a machine
Anyone who has experienced the exasperation of sitting on hold in a phone queue waiting to talk to a customer service agent knows how frustrating that experience can be. It wastes valuable time, and often you haven’t reached the right person even when the call does connect.
Of course, even worse than a call center that doesn’t answer the phone is a company that doesn’t offer the option to talk to a real person at all. Instead of the chance to discuss your particular circumstance, you have to log a service request and just hope that someone will get in touch within a reasonable time frame.
We know how important it is to speak to a human being and not a machine. That’s why we offer all of our customers direct phone support to our expert team, without having to sit in phone queues or submit support tickets.
You have the confidence that you can reach us whenever you need us.
The value of a dedicated support professional who knows you and your business
Another of the frustrating aspects of seeking support from companies that don’t prioritize customer service is the fact that you start from scratch every time. If every time you contact a company you speak to somebody different, how will they ever get to know you and your individual circumstance?
Each project and program is unique, and the ability to talk to someone who understands the background and context of your situation is invaluable.
At DRMcNatty, we offer each of our customers a dedicated support team member who becomes familiar with every aspect of the customer account. This means that when you contact us, you’re immediately talking to someone who understands your circumstances and needs.
Often, time is of the essence if you need to discuss project-critical elements such as active data integrations or milestone reporting. The ability to contact a dedicated support professional means that the time taken to scope issues or resolve challenges is dramatically reduced compared to contacting a generic call center.
Our wealth of experience is at your disposal
There’s nothing worse than encountering a problem with a product or service, contacting the relevant company to discuss how to resolve it, and being told that they don’t know how to help.
Solving problems and adapting solutions to a situation are a critical part of good customer service, and they’re things at which DRMcNatty excels. Not only do our customers have access to a dedicated support team member, but that team member is also backed up by the wealth of experience that the wider DRMcNatty team has to offer.
Our crucial point of difference is that our expert team members have encountered all manner of challenges throughout their time in the project controls industry, and have learned how to resolve them. With the grounding that over 27 years working in-field can bring, our support professionals and in-house developers have lived many of the exact situations that our customers encounter, and are therefore well-placed to offer quick, effective solutions.
This isn’t just true of challenges around P6 either, but also of the many integrated aspects that may sit around it. Our team has a breadth of experience that allows them to add value to our customers no matter what the problem faced.
Our dedicated support professionals will help maximize your success
We are proud of the excellent support that we offer to all our customers. Whether it’s acting as a sounding board for a new requirement or being a knowledgeable point of contact to explore and resolve issues, our support team members work alongside you to drive your business forward.
Get in touch with DRMcNatty’s expert support team to explore how our knowledge, experience, and market-leading customer service can help maximize your success.