HOSTING SOLUTION
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1) From your portal page click on “Submit a Support Ticket”
2) Log in by putting your e-mail and password that you created
3) Once logged in, click on “Submit a Ticket”
4) Since you are a hosted client click on “Hosted Client” and then hit “next”
5) Enter the details of your problem then hit submit
6) Your ticket has been created
7) You can check and update your ticket by click on “View Tickets” and then clicking on your ticket