With more than three decades of experience helping clients improve their processes and performance, DRMcNatty has built a reputation as an overall provider of project management solutions to companies across various verticals, including transportation agencies, utility providers, and construction companies. Their success can be attributed to the company’s fully integrated team of experts, which supports customers at any stage, including deploying the technology, setup and configuration, managing data, or developing integrating reporting solutions. This is only a fraction of the whole story.
DRMcNatty approaches each client individually, identifying the specific circumstances and challenges preventing organizations from achieving their objectives and working within that framework to deliver the optimal solution.
“Even though the issues experienced by some of our clients may be similar, the final resolution of the problem may be completely different,” says Brian Criss, Executive VP at DRMcNatty.
Many clients are faced with what the company calls a “data sprawl,’ or information dispersed across various systems and software, residing on-premise, off-premise, or both. When information is scattered throughout different areas, they face multiple challenges in finding, retrieving, reconciling, and using it, which prevents clients from reaching their goals.
In this situation, most clients start looking to adopt project management tools to facilitate their governance and strategically leverage their data, viewing it as a commodity that should produce value for their organization. DRMcNatty helps them by aligning its experience and expertise with the goals and objectives of its clients for an end-to-end project management solution.
The company utilizes a gap analysis framework to understand where their clients would like to be versus where they are now, analyzing the root causes preventing the client from achieving their goals.
“Each client comes to us with a desire to do things differently, perform better or improve. And we take this as an opportunity to gather their feedback and identify a desired future state for them,” says Criss.
The company utilizes a wide range of methods, including new technologies, to integrate a client’s existing systems, identify the systems of records, consolidate data from various areas and develop a collaborative and interactive environment. The final result is unique to each client and is fully customized to his or her own set of challenges.
In one instance, DRMcNatty helped a client experiencing data sprawl to consolidate their information, leaving the legacy tools the client wanted to keep.
“Their information resided in various ad hoc spreadsheets where the data was being pushed and pulled, and there were various pockets of information that didn’t match from one system to the next,” recalls Criss.
The DRMcNatty team approached this situation by identifying the systems of records, collecting the client’s information, and developing an interactive reporting dashboard that consolidated and centralized processes and information flows. The end result allowed for many ad hoc systems to be retired while retaining tools the company was comfortable using, providing the customer with tremendous value without disrupting their processes.
With an integrated team of consultants, solution architects, and certified experts, DRMcNatty is uniquely positioned to provide end-to-end service and maintain long-term relationships with its clients. This, in its turn, allows the company to better understand their clients’ businesses and make their support more intuitive, eliminate duplicative efforts, cut time and expenses, and provide even higher value.