DRMcNatty is a trusted name in the project controls solutions industry. Founded in 1989, we have more than 30 years of experience helping clients run successful capital construction projects, and are specialists in designing, implementing and supporting reliable dedicated hosting environments.
As an independent, family-run business, we go the extra mile to get the best results for our clients. We’ve taken a look at five ways that our hosting solutions set us apart in the industry.
We have years of experience to draw upon
The depth of our experience designing project solutions means that our in-house team can help with a wide range of challenges. We don’t just offer one particular product or piece of software; instead, we have years of field experience in areas such as Estimating, Scheduling, Data Integration, and Training.
This means we can provide end to end support, with technical deployment consultants working alongside cloud hosting specialists to offer a start-to-finish service. We know exactly what to expect when it comes to capital programs, and are ideally placed to implement solutions.
Dedicated live support, at any time of day
We know that a client relationship doesn’t end with software deployment or a signed contract. At DRMcNatty, we are always ready to help, and we pride ourselves on our industry-leading customer service.
Our technical support team are specialists in the Oracle-Primavera technology stack, and team members monitor and respond to customer requests quickly. We know that it can be frustrating to have to explain your issue from scratch every time you call, and so our clients are assigned a dedicated support representative who knows their environment and use-case. This means that clients can get the benefit of the same friendly, knowledgeable voice at the end of the phone each time they call.
Another point that sets us apart is our mix of support options. Clients can choose to call our toll-free number to speak to one of our knowledgeable customer service representatives, or if they don’t want to get tied up on a phone call, then our ticketing support system is available too.
We can scale up as you grow
One of the benefits of a relationship with DRMcNatty is our range of experience with both small and large companies. Having launched hundreds of successful implementations, we are able to match our offer to your needs.
This means that we can scale up our services to match your growing requirements. Rather than lock our clients into a rigid, non-flexible pricing model, we offer tiered pricing to allow you to ‘climb the ladder’ of services as and when your needs dictate.
If you want to start small and then expand later, then we can comfortably accommodate that. There are no surprises with our transparent pricing structure, and we are flexible enough to be able to grow with your business as it thrives.
We don’t share hosting environments
There are many reasons why it isn’t advisable to share hosting environments, with security concerns and scalability at the forefront.
At DRMcNatty, we don’t support multi-tenant deployments. Each of our valued clients has their own dedicated hosting environment, relieving concerns about performance, data security, or scalability.
Our environments are reliable and robust and are specially designed for technologies specific to Project Portfolio Management, Project Controls, and Estimating.
You pay less so you can worry less
While managed hosting can look like a more expensive option when you compare the price of using an unmanaged server, in fact, there are clear price advantages to using managed hosting once you take other costs into account.
If you use an unmanaged server, then you will also need specialized technical support staff who can help you navigate the specific requirements of project controls applications, and these types of staff can be expensive to employ. It can be costly to fix mistakes once they’re made, but DRMcNatty can help you avoid making those mistakes to start with.
Added to that, our clients often tell us that the peace of mind that comes from knowing that we are taking care of the optimization, training, backups, upgrades, and security of their hosting is priceless!
Get in touch to talk more about what sets us apart
With our wealth of industry experience, in-house developer capabilities and excellent customer service, DRMcNatty provides industry-leading project controls solutions. Get in touch with our team to find out more about what sets us apart.
